Contact Us

Welcome to Rynpela. For help with an order, product information, payment questions, delivery, returns, refunds, or general inquiries relating to our online store, please contact our customer support team using the details below.

Customer Support

Support Email: service@rynpela.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://rynpela.com/

When contacting us about an existing order, please include your order number, the email address used at checkout, and a brief description of your question. For delivery problems or damaged or incorrect items, photographs and tracking details may help us investigate more efficiently. Please do not send full payment-card numbers or passwords by email.

Order and Delivery Assistance

For questions about order status, shipping addresses, tracking information, or delivery delays, contact us as early as possible. We will review your request and explain the next steps available for your order. Changes or cancellations may not be possible after dispatch.

Returns and Refunds

Please contact our support team before sending any return. If a return is authorized, we will provide the applicable return instructions and the actual receiving address for that return. The company registration address below is not automatically a returns warehouse or an authorized return destination. Unapproved packages sent to the registration address may be delayed or refused.

Business Information

Operating Company: Dongfang City Xiaoyu Department Store Co., Ltd.
Company Address: 2-201-F067, Shuzhi Kechuang Industrial Park, No. 175 Jiefang West Road, Basuo Town, Dongfang City, Hainan Province, China (Centralized Office Area)
Website: https://rynpela.com/
Support Email: service@rynpela.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Please consult our Shipping Policy and Return & Refund Policy for information on orders placed through Rynpela. Statutory consumer rights remain unaffected.